Privacy Policy

Effective date: April 2026 | Kings Royal Collection

At Kings Royal Collection (“we”, “us”, “our”), your privacy is important. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website kingsroyal.co.ke or make a purchase. It also tells you about your rights under the Kenya Data Protection Act, 2019.

1. Information We Collect

We may collect the following personal information:

• Identity Data: Name, username, title.
• Contact Data: Billing address, delivery address, email address, phone number.
• Transaction Data: Details about orders, payments (M‑Pesa, cash on delivery), purchase history.
• Technical Data: IP address, browser type, device information, cookies.
• Communication Data: Messages you send via WhatsApp, email, or contact forms.

We do not store full M‑Pesa transaction details – payment processing is handled by Safaricom’s secure gateway or our payment partner.

2. How We Collect Your Information

• Direct interactions: When you place an order, create an account, subscribe to our newsletter, or contact us.
• Automated technologies: Cookies and analytics tools (e.g., Google Analytics) to improve your browsing experience.
• Third parties: Payment providers (for fraud checks) and delivery partners (to fulfill your order).

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver your orders (including confirming payment and arranging delivery).
• To manage your account and provide customer support.
• To send you order updates, delivery confirmations, and occasional marketing (only if you opt in).
• To improve our website, products, and services.
• To detect and prevent fraud or security issues.
• To comply with legal obligations (e.g., tax or consumer protection laws).

4. Legal Basis for Processing (Kenya Data Protection Act)

Under Kenyan law, we process your data because:

• Processing is necessary to perform a contract with you (e.g., fulfilling your order).
• You have given consent (e.g., for marketing emails).
• Processing is necessary for our legitimate business interests (e.g., preventing fraud).
• Processing is required by law (e.g., tax record‑keeping).

5. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

• Delivery partners (e.g., G4S, Sendy, Easy Coach) – only your name, address, and phone number.
• Payment processors – only transaction details necessary to complete payment.
• Law enforcement or regulators – if required by law.
• Service providers (e.g., website hosting, analytics) – under strict confidentiality agreements.

6. Data Retention

We keep your personal data only as long as necessary:

• Order information: 5 years (for tax and warranty purposes).
• Account information: until you close your account.
• Marketing data: until you unsubscribe.

After that, we securely delete or anonymise your data.

7. Your Rights (Under Kenya Data Protection Act & GDPR)

You have the right to:

• Access – request a copy of the personal data we hold about you.
• Rectification – correct inaccurate or incomplete data.
• Erasure – request deletion of your data (subject to legal retention).
• Restriction – limit how we use your data.
• Object – object to direct marketing or certain processing.
• Portability – receive your data in a structured format.
• Withdraw consent – at any time, without affecting previous lawful processing.

To exercise any right, contact us at info@kingsroyal.co.ke or WhatsApp 0729 312739. We will respond within 14 days.

8. Security of Your Data

We use appropriate technical and organisational measures to protect your data, including SSL encryption on our website, restricted access to personal data, and regular security reviews. However, no internet transmission is 100% secure – you share data at your own risk.

9. Cookies & Tracking

Our website uses cookies to:

• Remember your cart and login status.
• Analyse traffic and improve performance (Google Analytics).
• Show relevant product recommendations.

You can disable cookies in your browser settings, but some website features may not work properly.

10. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to This Privacy Policy

We may update this policy from time to time. The “Effective date” at the top will be revised. Continued use of our website after changes means you accept the updated policy.

12. Complaints (Kenya)

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) Kenya – www.odpc.go.ke. However, we encourage you to contact us first so we can try to resolve your concern.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please reach out:

Kings Royal Collection
Email: info@kingsroyal.co.ke
WhatsApp: 0729 312739
Nairobi, Kenya